About

Yes Insurance Services is part of Yes Mortgage Services Limited because we understand that arranging protection, insurance, your mortgage or organising your personal finances can be extremely time consuming or stressful – our team aim to simplify the process for you.

All of the Yes Mortgage Service Mortgage Advisors are trained, qualified and available to support you with your insurances, however, to ensure we give you the best possible support we have a dedicated insurance protection specialist – Kelly Bryant – who we encourage you to talk with.

Our commitment to you

We will:

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Provide you with clear information about the insurance products and services we offer
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We do not charge you (the client) a fee for our service although we do get paid a commission from the Insurer
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We will ascertain your individual needs, preferences and circumstances before recommending any insurance policies to you
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We will only recommend a protection product that we consider suitable for you and that you can afford – and always the most suitable from the available options
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We will NOT recommend an insurance if we can’t find one we consider suitable
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We will always encourage you to ask if there’s something you don’t understand
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We also give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate advice, we ask you to:

Answer all our questions openly and honestly.

Our main website – Yes Mortgage Services Limited will provide you with dedicated mortgage advice and Yes Specialist Mortgages will support you looking to protect your family from the unpredictability that life throws at it or protect your income if you are unable to work due to accident or ill health.

We are committed to offering you the highest possible standards of service. In doing so, we are pleased to support the Financial Conduct Authority initiative “Treating Customers Fairly”. We can undertake the whole process from answering the initial questions through to handling multiple product applications. Ensuring that everyone gets treated with the same urgency and maintaining your best interests are our main goals irrespective of the value of the mortgage.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat your fairly in all aspect of our dealings with you.

With a team that has a large background in the military, be that they are now a veteran, spouses or parents have served – its pretty awesome to have been awarded the Silver Award of the Armed Forces Covenant, which recognises our commitment to demonstrating that service personnel/armed forces community are not unfairly disadvantaged as part of our recruitment process but also that we support the military community through the mortgage and insurance process. However, with a military background it also means we understand the pressures you are facing and know what is available to you – so you won’t find us selling to you for the sake of selling. Instead, we will show you the various options and highlight the particular pros and cons.

You can learn more about the full Yes Mortgages Team here but our specialist protection advisor is Kelly Bryant.

Kelly Bryant

Kelly joined the team at YES Mortgages in August 2019.  Kelly brings nearly 20 years of experience within the financial industry and 10 years in the protection sector.  Her drive is to ensure people are protected as she has experienced first hand how a loss can impact family and everyday life.

Kelly enjoys running and spending time with her friends but especially taking her nephews to Bournemouth football matches as she is a keen football fine.  Kelly has recently added a 13 week old King Charles Cavalier puppy Rufus to her family who will be keeping her busy.

Need more help or have any questions?

We need to be honest with you… Your home may be repossessed if you do not keep up repayments on your mortgage.